FAQs – CHARMING

Frequently asked questions

Your questions, answered

What is your minimum order quantity?

Our MOQs (minimum order quantity) is based on the cost of tooling and setup for our factories to produce your custom packaging. Since these MOQs are set for the benefit of our customers to help save on costs,It is not recommended to go below the MOQ we set.

How do I get a quote?

We want to accommodate your needs as best as we can! Therefore we offer a few easy ways for you to request a quote from us.

Contacting us directly

All direct lines of contacts are available Monday – Friday @ 9:00am – 6:00pm UTC+8.

During offline hours, you may request a quote using our other methods, and our sales representative will get back to you the next business day.

Note: Before contacting us, our sales representative will be asking you some questions before submitting your quote request. To save time, please have as much of the following information ready.

Style of packaging
Quantity (Refer to our minimum order quantities)
Dimensions
Print

Sending a quote through our form

Our request for a quote form is the easiest method of requesting a quote from us.

Head on over to our form and fill out all required information and submit your request.

Our sales representative will get back to you in 1 – 2 business days.

Note: Depending on the time of the year, our order volumes may increase drastically, resulting in extending our response time to 2 – 4 days.

Sending a quote through our website

All our products listed on our website can be added to your quote request. Simply, look for the packaging you’d like, fill in the specifications and add it to the quote. Once you have all the products added, you may review your quote request and submit.

Our sales representative will get back to you in 1 – 2 business days.

Note: Depending on the time of the year, our order volumes may increase drastically, resulting in extending our response time to 2 – 4 days.

How do I determine what size box I need?

To determine the correct box size you need, measure your product left to right (length), front to back (width) and bottom to top (depth). Add 1/8″ – 1/4″ to each dimension to give a little bit of wiggle room to your product!

Do you have volume discounts or price breaks?

Yes, we do! High-quantity orders generally net a lower cost-per-unit (higher quantity = bulk savings) on all of our packaging orders.

If you have any questions about pricing or how you can get greater savings on your packaging, you may consult with one of our Product Specialists for a customized packaging strategy based on your business requirements and project goals.

What is the difference between digital and offset print?

Digital Print

Digital printed packaging is created using a digital printer to print directly on the material, similar to how a desktop inkjet printer would print on paper (but on a larger scale).

Lower print quality than offset printing.
It does not require an additional tooling fee, making it more affordable for smaller quantity orders.

Offset Print

Offset printing uses metal plates to layer color in succession, offering superior image quality and greater cost-efficiency for larger volume production runs.

Highest print quality.
Recommended for high quantity orders due to additional tooling/setup fee

What types/styles of packaging do you offer?

Within these packaging lines, we also have an array of styles to serve all concerns and packaging needs you may have.

Here are the lines of packaging we currently offer:

Can you print white ink?

We sure can! White ink is extremely great when printing on any of our kraft packaging!

Contact our Product Specialists to get your quote started.

What is a dieline and why is it important?

A dieline serves as a blueprint that ensures the correct layout for artwork designs on your packaging. It is essential to the cutting and creasing process as it gives our machines the appropriate information to precisely cut and fold areas of your packaging.

Dielines play a crucial role in the production process of your packaging as it is the only acceptable format recognized by printers and die-cutting machines for manufacturing.

Dielines includes information such as;

Fold lines – lines that indicate where your packaging should be folded to construct your packaging.
Cut lines – lines that indicate where the die-cutting machine should cut to create your packaging
Bleed lines – lines that mark excess space to account for any movement of the substrate during printing.
Safety lines – lines that communicate to the printer to establish where important elements (such as logos and artwork) will be present on your packaging.

To apply your artwork properly to our dielines, follow our detailed step-by-step artwork & design guide.

What is an additional process?

At PakFactory, an additional process refers to a special finishing that can be applied to your packaging. Additional processes are all subject to additional fees.

Some of our additional processes include:

You can check our Options & Material for more details on all our additional processes.

Note: Foil stamping comes in a variety of different colors and patterns. Due to the vast variety, it is best for you to provide us a reference photo to pinpoint the exact foil stamping you are looking for. If you do not have a reference photo, our product specialists will recommend the best one for your packaging.

What is CMYK?

CMYK stands for Cyan, Magenta, Yellow, and Black and is the color space commonly used within the printing industry.

Before your packaging is sent to our manufacturing facilities for print, it is important that your artwork on our dielines are all in CMYK.

Not converting your artwork properly to CMYK color mode will result in inaccurate color output since the printing press can only operate using CMYK colors.

Note: As part of our process, we conduct an additional pre-press check to ensure that the files are perfect before moving onto production. During the pre-press check, We are not responsible for correcting your files in the event of the print file not meeting our standard. We require our customers to correct their files. However, we are more than happy to advise and guide you through making the necessary corrections.

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Hotline: 2487 8865

PRODUCTS

Folding Carton

Displays

Corrugated Boxes

Polygonal Boxes

Rigid Boxes

Shopping bag /Mailer bag